Contact Pheasants Run Water Restoration

What should you do first when water gets into your house in Pheasants Run?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• Turn the main valve clockwise until it stops. If it won't budge, don't force it, and tell us on the call.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What will the team ask about your Pheasants Run home?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether the water came from inside the house or from outside.
• Whether water got into walls or ceilings, or just the floor.
• About how long the water has been sitting.
• If there's a dog or other pet the crew should know about.
• If any outlets or appliances are in the water.
• Whether you've called your insurance company yet, and either answer is fine.

Answer what you can, and the crew will fill in the rest during the first visit.

What does the first visit look like?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

After extraction, drying equipment runs until the moisture readings say the job is done, with the crew checking in between.

Why do the age and layout of your Pheasants Run home matter on the call?

Every house takes on water a little differently, so tell us roughly when yours was built and whether it has a basement or a crawl space. A basement home hides water in different places than a crawl space home, so tell us which you have. If you're not sure about any of it, the crew will check when they arrive.

Which neighborhoods and nearby towns does this number cover?

This number covers all of Pheasants Run.

Calls from Brookstone, Eagle Village, Williams Glen, Holliday Farms, Royal Run, Sawgrass, Crooked Stick and Trader's Point come to us too. For addresses near the edge of the service area, call and the team will check whether a crew can get there. You can read more about water damage restoration in Pheasants Run.

What should you know before you call?